Customer help
- クレジット/デビットカードでお支払い
クレジットカード/デビットカードのオプションは、下記に記載されています。
このトランザクションは強く保護され、暗号化されます。ストライプお問い合わせ
お問い合わせ私達の店お支払いの際に、クレジットカード番号や個人情報は収集しません。 当ウェブサイトの取引に関するご質問は、カード発行銀行までお寄せください。
Apple デバイスを使用している場合は、Apple Pay を使用します。
- ペイパルでのお支払い
PayPalで注文すると、PayPalのユーザー名とパスワードでログインすることで支払いを確認できるPayPalペイメントページにリダイレクトされます。
PayPalアカウントなしでもまだチェックアウトできます。 そのためには、ペイパル決済ページにある「デビット/クレジットカードでお支払い」をクリックし、クレジットカード情報を入力するか、PayPalで安全にお支払いいただくことができる安全なページへリダイレクトします。
VISA、MasterCard、Discover、PayPalのみの決済を承っております。 上記以外の支払い方法は受け付けません。 コンピュータとペイパルシステム間で送信されるすべての機密情報は、自動的に暗号化され、あなたの情報は秘密保持されます。
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
注文時にアカウントを作成し、また「マイアカウント」ページに直接作成できます。
配送先住所を変更するには、できるだけ早くお問い合わせください。注文が正しいアドレスで受け取れるかどうかを確認するのに役立ちます。
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
はい。 どこにいても、世界中の製品を出荷しています。
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
配達を試みたが、失敗しました、これはいくつかの理由によるかもしれません。 配送業者へご相談ください。 提供に失敗したパッケージについては、弊社では責任を負わないものとします。
- アドレスで拒否された項目
- 誤り/無効/不完全なアドレス
- 期限の期限 - 一部の国では、受信機は地元の郵便局に荷物を請求することをお勧めします。 未払いの場合は、荷物を倉庫に送り返します。
- アドレス: 配達時にアドレス帳は利用できません
- 税関ポリシー、規則、規制
荷物が届かない場合は、地元の郵便局に連絡して、商品をすぐに再配達または収集することをお勧めします。 一般的に、配送業者には回収期限があり、荷物を一度にピックアップするか、倉庫に返却される場合があります。
この場合、パッケージが返されたかどうかを待つ必要があります。
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
アイテムを別々の小包に送る場合がありますので、メールのチェックをお願い致します。
アイテムが見つからない場合は、注文番号、出荷ラベルを示すパッケージの欠落したアイテムの製品タイトルと写真にご連絡ください。
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
注文がまだ処理されていない場合は、交換したいアイテムを変更するのに役立ちます。
注文がまだ出荷されていない限り、注文のキャンセルが可能です。 注文をキャンセルしたいお客様は、10%のキャンセル料を申し受けます。 既に発送された注文はキャンセルできません。
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
